dat365 Privacy Policy

1 Who We Are

dat365 is an online gambling platform accessible at dat365.app, offering sports betting, live cricket betting, online casino games, live dealer tables, and slots to players based in Bangladesh. When we refer to "dat365", "we", "us", or "our" throughout this Privacy Policy, we mean the dat365 platform and the team responsible for its operation.

For all data-related queries, concerns, or formal requests, please contact us at [email protected]. Our support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (UTC+6).

dat365 acts as the data controller in respect of personal data collected directly through the platform. Where we engage third-party service providers to process data on our behalf (for example, payment processors and KYC verification providers), those parties act as data processors under our written instruction and are contractually bound to handle data in accordance with this policy.

2 Data We Collect

dat365 collects two broad categories of personal data: data you provide directly to us, and data we collect automatically when you use the platform.

Data you provide directly:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Account credentials: Username and encrypted password hash.
• KYC documents: Copies of government-issued identification such as a National Identity Card (NID), passport, or birth certificate submitted for age and identity verification.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay) and bank account details where applicable. Note: dat365 does not store full payment card numbers on its own servers.
• Communications data: Records of correspondence with dat365 support, including live chat transcripts, emails, and feedback submissions.

Data collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, features used, games played, session duration, click patterns, and navigation paths within the dat365 platform.
• Transaction data: Deposit amounts, withdrawal requests, bet history, casino game history, and bonus redemption records.
• Geolocation data: Approximate location derived from your IP address, used for fraud detection and responsible gaming monitoring.

3 How We Collect Your Data

dat365 collects personal data through the following channels:

• Direct registration: When you create a dat365 account, you voluntarily provide identity, contact, and credential data through the registration form.
• KYC verification: When you submit identity documents in response to a verification request, those documents and the data extracted from them are collected and stored securely.
• Deposit and withdrawal transactions: Payment processing requires the collection of relevant payment account references and transaction metadata.
• Platform interaction: Your activity on the dat365 platform — including games played, bets placed, and navigation behaviour — is logged automatically through our platform analytics systems.
• Cookies and similar technologies: When you access dat365 through a web browser, cookies and similar tracking technologies collect technical and usage data. See Section 7 for full details on our cookie practices.
• Support communications: When you contact dat365 support via live chat or email, your communications and any personal data contained within them are collected and recorded.
• Third-party providers: Where you use a third-party payment service (such as bKash or Nagad), dat365 may receive transaction confirmation data from those providers, which is matched to your dat365 account record.

4 Why We Use Your Data

dat365 uses personal data for the following specific purposes:

dat365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

dat365 processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract performance: Processing is necessary to provide you with the dat365 platform services under our Terms & Conditions, including account management, betting, gaming, and payment services.
• Legal obligation: Certain processing activities — particularly KYC identity verification and anti-money laundering checks — are required by applicable law and cannot be waived.
• Legitimate interests: dat365 processes certain data (such as usage patterns and technical logs) to operate and secure the platform effectively. Where we rely on legitimate interests, we balance those interests against your rights and would not proceed where your interests clearly outweigh ours.
• Consent: Where we process data for optional purposes such as marketing communications or non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time as described in Section 11.

6 Data Sharing & Disclosure

dat365 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following specific circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment service providers receive only the transaction data necessary to process your deposit or withdrawal. These providers operate their own privacy policies and are responsible for their own data handling.
• KYC and identity verification providers: Third-party verification services that assist dat365 in fulfilling its identity verification obligations receive the identity documents and data you submit for that purpose.
• Game technology providers: Casino and sports data providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive gameplay data necessary to operate their games. These providers are contractually bound to use that data only for game operation purposes.
• Platform analytics and security providers: Anonymised or pseudonymised usage and technical data may be shared with platform analytics and cybersecurity providers who assist us in maintaining and improving the dat365 platform.
• Law enforcement and regulatory authorities: dat365 will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety, or comply with a legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of dat365's business assets, personal data may be transferred to the acquiring entity as part of that transaction, subject to confidentiality obligations.

In all cases where data is shared with third-party processors, dat365 ensures that appropriate contractual safeguards are in place to protect the confidentiality and security of your personal data.

7 Cookies & Tracking Technologies

dat365 uses cookies and similar tracking technologies (including web beacons and local storage) to operate, personalise, and improve the platform. Cookies are small text files placed on your device when you visit dat365.app.

dat365 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, load balancing tokens, and security cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as preferred language, odds format, and display settings to provide a more personalised experience across sessions.
• Analytics cookies: Collect anonymised data about how players use the dat365 platform — including pages visited, time on page, and navigation paths — to help us understand platform usage and make improvements.
• Marketing cookies: Used only where you have given explicit consent. These cookies help dat365 and its promotional partners deliver relevant offers and communications based on your gameplay preferences and interests.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the dat365 platform, though some personalisation features may be reduced. For detailed cookie management instructions specific to your browser, refer to your browser's help documentation.

8 Data Security

dat365 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in transit: All data transmitted between your device and dat365 servers is protected by TLS 1.3 encryption. Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at rest: Sensitive personal data stored on dat365 systems, including KYC documents and payment references, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within dat365's systems is strictly limited to authorised personnel who require it to perform their specific job functions. All access is logged and subject to periodic review.
• Password security: User passwords are never stored in plain text. They are hashed using industry-standard one-way hashing algorithms with unique salts per account.
• Intrusion detection: dat365 operates continuous monitoring systems to detect and respond to suspicious activity, attempted breaches, and anomalous access patterns.
• Penetration testing: dat365 conducts periodic security testing by qualified information security professionals to identify and remediate vulnerabilities before they can be exploited.

While dat365 takes data security seriously and employs robust controls, no system is completely immune to all threats. In the event of a data breach that poses a risk to your rights and freedoms, dat365 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

9 Data Retention

dat365 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Active account data: Retained for the full duration of your active account relationship with dat365.
• Closed account data: Following account closure, core identity and transaction records are retained for a minimum of five (5) years in order to meet anti-money laundering record-keeping obligations and to resolve any post-closure disputes.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law or ongoing investigation.
• Support communications: Retained for three (3) years from the date of the last communication, unless they relate to an open dispute in which case they are retained until resolution plus one additional year.
• Analytics data: Anonymised usage analytics data may be retained indefinitely, as it can no longer be attributed to any individual player once anonymised.
• Marketing consent records: Records of consent and withdrawal of consent for marketing communications are retained for as long as they are relevant to demonstrate compliance.

Where you request deletion of your personal data (see Section 10), dat365 will fulfil that request to the extent permitted by law. Certain data categories cannot be deleted prior to the expiry of mandatory retention periods due to legal obligations.

10 Your Rights

As a player whose personal data is processed by dat365, you hold the following rights in respect of that data. To exercise any of these rights, contact us at [email protected] with your account username, the nature of your request, and any relevant details. dat365 aims to respond to all valid rights requests within 30 days.

dat365 will never discriminate against you for exercising your data rights. Exercising any right listed above will not affect your ability to continue using the platform, except where fulfilling the request (for example, account deletion) necessarily requires the closure of your account.

11 Marketing Communications

dat365 may send promotional communications — including bonus offers, tournament announcements, seasonal promotions (such as BPL season campaigns, Eid offers, and Pohela Boishakh specials), and platform updates — to players who have provided explicit consent to receive such communications at the time of registration or subsequently through account settings.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email from dat365.
• Updating your communication preferences directly in the notifications section of your dat365 account settings.
• Contacting dat365 support at [email protected] with a clear request to be removed from marketing communications.

Withdrawal of consent for marketing communications does not affect your ability to receive transactional messages that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and account verification requests. These operational communications are sent regardless of marketing preferences.

12 Children's Privacy

dat365 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor — whether through registration, KYC submission, or any other means — that account will be immediately suspended, the data reviewed, and the account permanently closed in accordance with our age verification and safeguarding obligations.

If you are a parent or guardian and have reason to believe that a person under 18 in your care has registered on dat365, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

13 Third-Party Links

The dat365 platform may from time to time reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game technology providers. These third parties operate their own platforms and their own privacy policies, which govern how they handle personal data you interact with on their systems.

dat365 is not responsible for the privacy practices of third-party platforms or services. We encourage you to review the privacy policies of any third-party service you use in connection with your dat365 account, particularly payment services where separate data processing occurs on the provider's own infrastructure.

14 Changes to This Privacy Policy

dat365 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to how we collect, use, or protect personal data, we will notify registered players via the email address on file and update the "Last Updated" date at the top of this document. Minor clarifications or editorial updates may be made without specific individual notification.

We encourage you to review this Privacy Policy periodically to stay informed about how dat365 handles your personal data. Continued use of the dat365 platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you have concerns about any changes, please contact us at [email protected] before continuing to use the platform.

15 Contact Us

For all privacy-related queries, data rights requests, complaints, or concerns, please contact the dat365 data team using the details below:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Username]"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: dat365 aims to acknowledge all privacy requests within 72 hours and provide a full response within 30 calendar days.
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

dat365 takes all privacy concerns seriously. If you are not satisfied with our response to a privacy request or complaint, you may seek further assistance through appropriate consumer protection channels available in Bangladesh.